Wicket11 Terms & Conditions — Complete Guide to Using the Platform

Wicket11 is an internationally licensed online betting and gaming platform. These Terms & Conditions apply to the Wicket11 website, mobile application, and all related services. By using the service, you confirm that you have read and agreed to these terms in full.

Wicket11 reserves the right to update these Terms & Conditions at any time. Notice of changes will be posted on the website, and the updated terms will take effect from the date of posting. Continued use of the service will be considered acceptance of the revised terms.

These terms are provided in Bengali for members' convenience. In the event of any ambiguity or dispute, the English version shall prevail.

To register and use our services on Wicket11, you must meet the following eligibility requirements:

• You must be at least 18 years old. No one under the age of 18 is permitted to open an account.
• Online betting and gaming must be legally permitted in your country of residence.
• Wicket11's services are not available to residents of certain countries. Registering from a restricted country may result in account termination.
• You must accurately represent your identity and agree to provide any documents required for verification.

The rules for registering an account on Wicket11 are as follows:

• Single Account Policy: Only one account per person is allowed. If the same individual registers multiple accounts, all accounts will be suspended or closed and all bonuses will be forfeited.
• You must provide your correct name, mobile number, and email address during registration.
• Wicket11 may request a national ID, passport, or other documents for identity verification at any time.
• Withdrawals may be restricted until KYC (Know Your Customer) verification is complete.
• Members are responsible for keeping their account password confidential. Wicket11 is not liable for any issues arising from sharing your password with others.

To update any information provided during registration, please contact our support team and complete identity verification.

Below is the complete deposit and withdrawal policy for Wicket11:

• Minimum deposit is ৳100 (bKash/Nagad/Rocket) and ৳500 (bank transfer).
• Deposits are typically credited to your wallet within 1–5 minutes.
• All deposits must come from your own funds — third-party deposits are strictly prohibited.
• If a bonus option is available at the time of deposit, it must be selected before completing the transaction — it cannot be applied afterwards.

• The minimum withdrawal amount is ৳300.
• Withdrawal requests are typically processed within 15–30 minutes of submission.
• KYC verification may be required before your first withdrawal.
• Withdrawals must be made using the same method as the original deposit.
• Withdrawals are not permitted while an active bonus is in progress until the wagering requirement has been met.
• Unusual withdrawal requests may be held for additional verification.

All bonuses and promotional offers on Wicket11 are subject to the following general terms:

• Each bonus has its own wagering requirements, expiry period, and usage limits — all of which are specified in the offer details.
• Bonuses must be used through legitimate means only. Attempting low-risk betting strategies, guaranteed-win schemes, or any form of bonus abuse will result in the bonus being voided.
• You cannot claim a new bonus while another bonus is already active.
• The welcome bonus is available once only, on your first deposit.
• Wicket11 reserves the right to modify or cancel any promotional offer at any time.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• If a bonus expires before the wagering requirement is met, the bonus and any winnings derived from it will be forfeited.

General betting rules at Wicket11:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Pre-match bets placed after a match has kicked off may not be accepted.
• If a match or event is cancelled, the stake for that bet will be refunded.
• If odds are displayed incorrectly due to a technical error, Wicket11 reserves the right to void the bet or adjust it to the correct odds.
• Any involvement in betting manipulation, match-fixing, or misuse of information will result in permanent account closure.
• In disputes regarding results, Wicket11's decision is final and is based on official outcomes from international sports governing bodies.

Using delayed connections or data feeds to place live bets (latency exploitation) is strictly prohibited.

The following activities are strictly prohibited on Wicket11:

• Creating or maintaining multiple accounts.
• Using another person's account, or selling or lending your account to someone else.
• Creating fake accounts or assuming a false identity to exploit bonus offers.
• Money laundering or transactions involving illegally obtained funds.
• Any attempt to hack, manipulate, or exploit the platform through technical means.
• Artificially exploiting the referral program (such as self-referrals or fraudulent referrals).
• Match-fixing or placing bets using insider information.
• Running fraudulent operations using the Wicket11 name or logo.

If such activities are detected, the account may be permanently closed, all funds forfeited, and legal action taken where necessary.

Wicket11 may temporarily suspend or permanently close an account under the following circumstances:

• Suspected or confirmed violation of the Terms & Conditions.
• If KYC verification is not completed or false information is provided.
• If any connection to illegal activity is found.
• If an account has been completely inactive for an extended period (12 months or more).
• Members may request account closure at any time — simply contact our support team.

Before permanently closing an account, Wicket11 will endeavor to give the member an opportunity to address the issue. However, in cases of serious violations, the account may be closed without prior notice. Any valid balance (excluding bonuses) in a closed account can be claimed through our support team.

Wicket11 views responsible gaming not just as a policy, but as a commitment. We want every member to play in a healthy and enjoyable way.

• You can set daily or weekly deposit limits on your own account.
• If needed, you can set a temporary Self-Exclusion for 7 days, 1 month, or 6 months.
• Once a permanent self-exclusion request is submitted, the account cannot be reopened.
• If you notice signs of problem gambling, please seek professional help.

Wicket11 places the highest priority on protecting members' personal data. Our full policy on how information is collected, used, and stored can be found in our Privacy Policy page for full details. The key points are:

• Member data is used solely for service operations, verification, and legal compliance.
• Your information is never sold to third parties.
• All communications are secured using SSL encryption.
• Transaction data may be analyzed to detect suspicious activity.

Wicket11 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. When changes are made:

• A notice will be clearly posted on the website.
• Registered members may be notified via SMS or email.
• Updated terms take effect from the date they are published.
• Continued use of the service after any changes constitutes acceptance of the updated terms.

If you disagree with any updated terms, you may request to close your account. Continued use of the platform after the new terms take effect will be considered acceptance of all updated conditions.

For any questions regarding these Terms and Conditions support@wicket11.clickEmail us or contact us via live chat.